Shipping policy

Shipping Policy

Last updated: May 11, 2026

Overview

At Doan x SpyziUp, operated by Doan Food B.V., we aim to ship your order quickly, carefully and reliably.

This Shipping Policy explains our processing times, shipping rates, delivery estimates and important shipping information.

Processing Times

Orders placed before 14:00 (CET) on business days are typically processed and shipped the same day.

Orders placed after 14:00, on weekends or during public holidays will be processed on the next business day.

During busy periods such as holidays, promotional events or seasonal peaks, processing and delivery times may be slightly longer.

Shipping Destinations

We currently ship to:

The Netherlands
Belgium
Germany
France
United Kingdom

Minimum Order Amounts

The following minimum order amounts apply:

Country	Minimum Order
Netherlands	No minimum order
Belgium	€15
Germany	€20
France	€20
United Kingdom	€20

Free Shipping

We offer free shipping on qualifying orders:

Country	Free Shipping Threshold
Netherlands	Free from €50
Belgium	Free from €50
Germany	Free from €50
France	Free from €50
United Kingdom	Free from €70

Shipping Rates

For orders below the free shipping threshold, the following shipping rates apply:

Country	Shipping Rate
Netherlands	€4,95
Belgium	€4,95
Germany	€5,95
France	€5,95
United Kingdom	€6,95

All prices and shipping rates shown on the website include applicable VAT.

Estimated Delivery Times

Estimated delivery times after shipment are:

Country	Estimated Delivery
Netherlands	1–2 business days
Belgium	3–5 business days
Germany	3–5 business days
France	5–8 business days
United Kingdom	5–10 business days

Delivery times are estimates only and are not guaranteed.

Shipping delays may occur due to:

Carrier delays
Customs processing
Weather conditions
Public holidays
High seasonal demand
Events outside our reasonable control

Shipping Carriers

We work with multiple shipping carriers depending on destination, package size and availability.

These may include:

PostNL
DHL
DPD

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Pickup Points

Orders may be delivered to parcel pickup points depending on carrier availability and customer selection.

Customs and Import Duties

Orders shipped outside the European Union, including orders to the United Kingdom, may be subject to customs duties, import taxes, handling fees or other charges imposed by local authorities.

These charges are the responsibility of the customer and are not included in our product prices or shipping rates unless explicitly stated otherwise.